Terms & Conditions

Welcome to Hatti.com.pk. It is highly recommended that you read and understand the “Terms of Use’’, as by visiting to this Website you’re bound by the same and acknowledge that it constitutes as part of the procedure followed by Hatti. If you don’t agree then, unfortunately, you won’t be able to be a part of our team. The following Terms of Use posted on Hatti.com.pk is an agreement between us (Website) and you (Visitors) and by visiting our site you are making an agreement to the clauses outlined in the Terms of Use.

  • The Website reserves the right to terminate or to modify all the clauses of the Terms of Use without any prior notice. Hatti holds the right to revoke the access to your account (User ID and password) due to illegal use which had been issued by our website and should not be able to use our Website from thereon.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • Inappropriate/illegal use may lead to termination of your account and to place an order, Users are required to provide accurate personal details and in case there are any changes to be made, re-register it at your earliest. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • Hatti Users are warned not to provide fraudulent details or details of other person on the behalf of that person. In case of fake order or incorrect information, order will be revocated and the person would be blocked from using the website in future.
  • Hatti will not be held responsible for the wrong delivery in case of provision of wrong personal information or address.
  • Hatti reserves the right to take action against anyone who intends to disparage or destroy Hatti’s reputation or create confusion amongst its Users.
  • Hattiholds the right to cancel your order in case a discrepancy is reported any time. You shall receive a confirmation call from Hatti’s Customer Service department and you be asked to provide further information in case of ambiguity.
  • If you have placed an order and till the time of delivery the product runs out of stock; we will make you our priority and get back to you as soon as we restock the product again. If an unfortunate incident or an unforeseen situation occurs, there might be a delay in the processing of your order. That said, Hattiwill not be held responsible and promises to try its best to resolve the situation at the earliest. We value our customers and we value your suggestions. For queries and feedback, email us: customer@hatti.com.pk.

Delivery Schedule & Terms:

Delivery will be made to the address identified by you while placing an order. The order will be shipped at your doorstep within 24 hours. The company shall not be held liable for delay by circumstances beyond our control. You may opt to receive your order in 2 delivery slots

Delivery Slot 1: 10:00 AM – 1:00 PM

Delivery Slot 2: 3:00 PM – 7:00 PM

Additional Option:

If you wish to pick up the order by yourself, you can simply visit the nearest Hatti store and receive the groceries.

Delivery Charges:

Additional delivery charges will be charges on purchase less than Rs.5000.

1. Within 2km-Rs.50/delivery.

2. Within 5km-Rs.100/delivery.

3. Within 10km-Rs.200/delivery.