Frequently Asked Questions

What is Hatti.com.pk? 
Hatti is an online shopping platform offering you the hassle-free shopping experience to shop the grocery products with convenience. A faster and safer shopping experience is just a few clicks away. 

What is the product range? 
Hatti offers a variety of products to you ranging from grocery & staple food to beverages, personal care products to baby care products, household need products to pet products and much more. 

What are the areas where products are delivered by Hatti? 
Hatti delivers products all over Rawalpindi & Islamabad. 

The product I require is not found, what to do?
 
The search bar of the website allows you to search for the desired product, but if your desires product is not in our inventory you can simply place your demand by clicking inventory demand form, moreover, you may also chat online with our customer support representatives available to facilitate you.


Are the prices on Hatti negotiable? 
The prices charged for the product are set to give the best value to you, so negotiation is price deems to be unnecessary. 

Payments 

How to pay Hatti? 
To pay Hatti, you can avail the following modes of payment: 
• Cash on Delivery 
• Easy Paisa/Jazz cash
• Visa or Master Credit / Debit cards

Can I review my order receipt?
 
Our delivery agent contains your order receipt at the time of delivery. Moreover, you can view your transaction history in “My Orders” tab. 

Do I need to pre-pay for my product when the order is placed? 
Pre-payment for order placement is 100% safe and easy. However, Hatti also offers you the possibility to pay through Cash on Delivery (CoD). With CoD, you can pay in cash to our delivery agent upon receipt of your order. 

Is the Credit / Debit card mode of payment safe? 
By adopting all the necessary security protocols, we at Hatti wants your shopping experience to be safer with us and payment through credit / debit card is safeguarded in the best manner. 

Is there any amount limit for option of Cash on Delivery payment? 
As you order, there is no amount limit to order through cash on delivery option. 

I want to order products in large quantity as a corporate order, what to do? 
You can write us at customer@hatti.com.pk for corporate orders. 

Refund & Returns 

What should I do if an item that is delivered is defective (Broken, leaking or expired)? 
Contact Hatti at our helpline, through call or even chat online with our customer support representatives available to facilitate you. 

Cancellation 

How can I cancel my order? 
You can call us to cancel your order provided that the order in not dispatched. 

What if I have any complaint regarding my order? 
You can contact us through call or having a chat with our online customer support representatives. 

Order placement 


Do I need an account to shop with Hatti? 
It is not necessary to have an account to shop with Hatti, yet as you shop with Hatti having a registered account, it will give you a faster, safer and convenient shopping experience. 

I want to track my order, is that possible? 
Yes, you can track the status of your order under My Orders section. 

How quickly can I get my order? 
You will be getting your order delivered on the priority basis with in 24 hours. 

What if I want to reschedule my order? 
Yes, you can do this by clicking on the Need Help option in “My Orders” section. You can also reschedule your order as per your convenience on the basis of slots available. 

Why am I having trouble placing products in the cart? 
If you are having trouble placing products in your cart, please make sure that you have made all relevant selections. If you still have problems, this may also mean that the item you are trying to buy is sold out. Please get in touch with our Customer Support Team for further help in this regard. 

What should I do if I don't get the invoice for my order? 
Our delivery agent will be providing you the invoice of your order, if in case you don’t get the invoice; you can check it from the Order section of your Hatti account. 

How can I trust that the groceries that will be delivered are quality checked and fresh? 
The groceries delivered are taken from the top brands having a signature of providing quality products and we at Hatti also ensures the quality and packaging of products before delivering it so that you can get the best produced and finely packaged groceries. 

Delivery 

What are the days and timings for delivery? 
There are 2 slots of delivery. The orders will be delivered throughout the weekend except on public holidays. 
There are 2 slots for order delivery: 
First slot: 10:00 AM – 1:00 PM 
Second slot: 3:00PM – 7:00PM 

What about other hidden costs (sales taxes etc)? 
There are no hidden costs in the prices charged. 

What happens if you’re late? 
We value your time and a best shopping experience with Hatti, so we will be delivering orders timely. The exemption is with the unavoidable and sudden circumstances like traffic congestion or in transit tragedies that may abstain us to be on time, in case we will be late, you will be informed beforehand. 

What happens if I’m not available when you deliver? 
We will deliver the products to provided location and in case of your unavailability; it may be handed over to any associated person within your reach to provide you your order and keeping record (name, signature, relation etc) of that person with us. Moreover, we may also reschedule the delivery if you were unavailable at the time of your order delivery. 

Can I change the delivery address of my order? 
Yes, you can change the delivery address of your order. 

Can I change my delivery slot?
 
Yes, it can be changed provided the order is not already dispatched. 

Who will deliver my order? 
Our delivery agent will be delivering you your order. 

I missed my delivery. What happens now? 
We will reschedule the delivery after contacting you. 

Will somebody contact me before delivering the package to my location? 
Yes, the order will be delivered to you after contacting you, yet you can track your order and its delivery.